Virtual Agent Demonstration Using SMS (Texting)
When providing self service functionality, you can utilize Virtual Agents. Virtual Agents can be voice, chat or SMS. In the […]
Read MoreWhen providing self service functionality, you can utilize Virtual Agents. Virtual Agents can be voice, chat or SMS. In the […]
Read MoreWhile some contact centers are bringing every employee back to the office, many are opting for a hybrid (split onsite […]
Read MoreYou’ve heard of the IVR system. Interactive voice response is a foundational part of most contact centres and busy calling environments. But what […]
Read MoreYour customers today are looking for quick and easy solutions to their problems. Long wait times result in frustration and […]
Read MoreWatch the recording of our recent joint LANtelligence/GTACC webinar “How to Engage and Retain Your Contact Center Team During a […]
Read MoreHow fast is the contact center industry changing? 16 months ago, only 5% of agents worked from home. Now many […]
Read MoreAs companies move forward in a post-pandemic world, the need for retaining and engaging your contact center agents is crucial. […]
Read MoreSomethings make you shake your head in disbelief. One of those things was a message from a friend of mine. […]
Read MoreDo you remember the TV game show, “Who Wants to be a Millionaire?” On the show, contestants could use a […]
Read MoreA major contact centre recently invested in a state of the art live chat system. It included pre-written responses and […]
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