News Alert: LANtelligence Becomes a Matrix Networks Company
SAN DIEGO, Calif., Feb. 1, 2022 (SEND2PRESS NEWSWIRE) (AP NEWSWIRE)— Matrix Networks announced its recent acquisition of LANtelligence […]
Read MoreSAN DIEGO, Calif., Feb. 1, 2022 (SEND2PRESS NEWSWIRE) (AP NEWSWIRE)— Matrix Networks announced its recent acquisition of LANtelligence […]
Read MoreWatch the recording of our recent joint LANtelligence/GTACC webinar “Ensuring the Success of Your Remote or Hybrid Contact Center Through […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and other. This month, […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read More5 Customer Service Tips for Insurance Industry Contact Centers Insurance is one of the most challenging industries for customer service. […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read MoreUnstructured feedback is the next great frontier in customer experience management, but the disorganized nature that gives the term its […]
Read MoreWhen providing self service functionality, you can utilize Virtual Agents. Virtual Agents can be voice, chat or SMS. In the […]
Read MoreYou’ve heard of the IVR system. Interactive voice response is a foundational part of most contact centres and busy calling environments. But what […]
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