News Alert: LANtelligence Becomes a Matrix Networks Company
SAN DIEGO, Calif., Feb. 1, 2022 (SEND2PRESS NEWSWIRE) (AP NEWSWIRE)— Matrix Networks announced its recent acquisition of LANtelligence […]
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[Recent Webinar] Ensuring the Success of Your Remote or Hybrid Staffed Contact Center Through Leadership and Technology
Watch the recording of our recent joint LANtelligence/GTACC webinar “Ensuring the Success of Your Remote or Hybrid Contact Center Through […]
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CX Tuesday Monthly Digest, January 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and other. This month, […]
Read MoreCX Tuesday Monthly Digest, February 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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Insurance Industry CX Best Practices
5 Customer Service Tips for Insurance Industry Contact Centers Insurance is one of the most challenging industries for customer service. […]
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CX Tuesday Monthly Digest, March 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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CX Tuesday Monthly Digest, April 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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[CCTR Insider] Why Agents Don’t Share Unstructured Feedback
Unstructured feedback is the next great frontier in customer experience management, but the disorganized nature that gives the term its […]
Read MoreVirtual Agent Demonstration Using SMS (Texting)
When providing self service functionality, you can utilize Virtual Agents. Virtual Agents can be voice, chat or SMS. In the […]
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What is an IVA? Upgrading from IVR to IVA
You’ve heard of the IVR system. Interactive voice response is a foundational part of most contact centres and busy calling environments. But what […]
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