Watch the recording of our recent joint LANtelligence/GTACC webinar “Ensuring the Success of Your Remote or Hybrid Contact Center Through […]
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Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and other. This month, […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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5 Customer Service Tips for Insurance Industry Contact Centers Insurance is one of the most challenging industries for customer service. […]
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Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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Unstructured feedback is the next great frontier in customer experience management, but the disorganized nature that gives the term its […]
Read MoreWhen providing self service functionality, you can utilize Virtual Agents. Virtual Agents can be voice, chat or SMS. In the […]
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You’ve heard of the IVR system. Interactive voice response is a foundational part of most contact centres and busy calling environments. But what […]
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Your customers today are looking for quick and easy solutions to their problems. Long wait times result in frustration and […]
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