When providing self service functionality, you can utilize Virtual Agents. Virtual Agents can be voice, chat or SMS. In the following video, we are demonstrating how to leverage SMS or texting as the channel to allow your customers to self-schedule their own appointments.
- Link back to our website the IVA page.
- Add a form to contact us if they are interested in using Virtual Agents in their company.
- Also put this as content in our campaign.