3 Tips to Build Engagement with WFH Agents
One of the questions I get asked is how to build engagement with Work-from-Home agents. Here are three quick tips […]
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5 Tips to Help Team Leaders Support WFH Agents
Team Leaders are a work-from-home (WFM) agent’s lifeline to your company. Remember the old saying that an agent is the […]
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[Recent Webinar] Ensuring the Success of Your Remote or Hybrid Staffed Contact Center Through Leadership and Technology
Watch the recording of our recent joint LANtelligence/GTACC webinar “Ensuring the Success of Your Remote or Hybrid Contact Center Through […]
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CX Tuesday Monthly Digest, January 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and other. This month, […]
Read MoreCX Tuesday Monthly Digest, February 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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Insurance Industry CX Best Practices
5 Customer Service Tips for Insurance Industry Contact Centers Insurance is one of the most challenging industries for customer service. […]
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CX Tuesday Monthly Digest, March 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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CX Tuesday Monthly Digest, April 2019
Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
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[CCTR Insider] Why Agents Don’t Share Unstructured Feedback
Unstructured feedback is the next great frontier in customer experience management, but the disorganized nature that gives the term its […]
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I, Chatbot: 3 Laws of Robotics in Customer Service
Science fiction author Isaac Asimov’s book, “I, Robot,” lists “3 laws of robotics.” In his futuristic novel, robots obey these […]
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