Master your Digital Transformation​

How to get a competitive advantage leveraging digital workflow automation

Customer Experience Solutions that advance your business

In a world where the phrase “Digital Transformation” has become a catch all for changes in technology, LANtelligence a true Customer Experience Solutions Provider (CXSP) is helping our customers transform their CX engagements and internal process.  There is a ton of great technology available today, the key to success is to understand how to bring all these solutions together to transform your organizations CX delivery.  We leverage our expertise and daily experience with the top solutions to help you custom design and select the perfect set of solutions to transform your environment.

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Contact Center as a Service (CCaaS)

Your Contact Center is no longer a standalone solution. To thrive in the CX space your CCaaS solution will need to be one part of an integrated Digital Work Flow.

Virtual Agents (VA)

As consumers demand more and faster ways to access information and engage in a CX experiences Virtual Agents provide a key source for meeting these demands

Contact Center as a Service (CCaaS)

Contact Center as a Service (Cloud Contact Center) is well past a discussion of this being the future of the Contact Center world, it is a requirement of being competitive today. There are many advantages to Cloud based solutions starting from how the top solutions were designed and built to allow for open API’s and simpler development and integration into these platforms. CCaaS solutions allow your organization to address key competitive requirements of your marketplaces today like Self-Service applications, Real Time Analytics, Virtual Agents, Digital Process Workflow Automation and more. CCaaS also allows you to bring together numerous disparate applications and data bases to provide your organization with key data to understanding performance and customer expectation. Most importantly they give your organization the flexibility to engage your customers in the ways they desire with a pro-active understanding of previous engagements, their requirements and knowledge of what else you can provide them.

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Virtual Agents (VA)

An Intelligence Virtual Agent (IVA) or Virtual Customer Agent (VCA) is a software program that can emulate human customer service or sales based off an Artificial Intelligence (AI) Platform. Virtual Agents can use both speech and or chat to automate repetitive tasks and transactions like scheduling appointments, taking credit card payments (PCI Compliant), paying bills, tracking order status. Virtual Agents unlike early generation Chat Bots leverage natural speech to give a real human feel to these engagements and not an automated series of questions and answers.​

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Industry Insights

5 Tips to Help Team Leaders Support WFH Agents

Team Leaders are a work-from-home (WFM) agent’s lifeline to your company. Remember the old saying that an agent is the […]

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[Recent Webinar] Ensuring the Success of Your Remote or Hybrid Staffed Contact Center Through Leadership and Technology

Watch the recording of our recent joint LANtelligence/GTACC webinar “Ensuring the Success of Your Remote or Hybrid Contact Center Through […]

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Upcoming Webinars
Worth Joining

Check out our expert led webinars for insights on topics like Contact Centers, Customer Experience, and industry trends. New webinars posted regularly!

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