Uncategorized Archives - LANtelligence

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and other. This month, […]

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]

5 Customer Service Tips for Insurance Industry Contact Centers Insurance is one of the most challenging industries for customer service. […]

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]

Unstructured feedback is the next great frontier in customer experience management, but the disorganized nature that gives the term its […]

When providing self service functionality, you can utilize Virtual Agents. Virtual Agents can be voice, chat or SMS. In the […]

While some contact centers are bringing every employee back to the office, many are opting for a hybrid (split onsite […]

You’ve heard of the IVR system. Interactive voice response is a foundational part of most contact centres and busy calling environments. But what […]

Your customers today are looking for quick and easy solutions to their problems. Long wait times result in frustration and […]