Watch the recording of our recent joint LANtelligence/GTACC webinar “Ensuring the Success of Your Remote or Hybrid Contact Center Through Leadership and Technology” with Afshan Kinder, Clive Woodrow, and Mike Aoki.
Below is the recording our October 14th 2021 webinar event.
Is your contact center converting to a permanently remote or hybrid staffing model, with a blend of agents working from home, as well as onsite?
Discover how that affects agent productivity, employee engagement and customer experience. Find out what leaders wish they had known when they began that staffing transition.
Learn how to adjust leadership and technology to ensure success when part of your team is onsite all – or part – of the time, while others work-from-home all – or part – of the time.
Thanks to our co-sponsor GTACC, host Mike Aoki, and our panel Afshan Kinder and Clive Woodrow.
Viewing time 60 minutes
