Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, learn about:
- 2019 technological innovation that is the key to modern customer experience.
- Webinar Recording “5 Ways CX Journey Mapping Can Improve CSAT & NPS Results.”
- Training tools and techniques that enhance the learning experience.
- Tips for providing customer service that results in customer loyalty.
- Some best practices in customer service messaging shared by CX Experts.
Top Technology Trends That Will Reshape The Customer Experience In 2019
By Puru Govind for Forbes
Millennials and Generation Z expect brands to have sophisticated self-service offerings. Fast access to products and services, combined with seamless processes without media disruptions and channel changes, is at the top of the list of priorities for customers. Let’s take a look at the key technology trends that will accelerate customer experience innovation in 2019.