Tech alert: shoretel mobility

Mobility voicemail login error

The latest release of the IOS ShoreTel Mobility client has a software defect that has been generating calls into our Tech Support.

App version

This applies to ShoreTel Connect version 9.1.7 Build 100.

Mobility version.jpg

What happens

When checking voicemail the refresh pull down generates a Communicator login error.

Voicemail check.jpgThe user is prompted to enter their password and then is given the message “Cannot logon to server. Please check your Account settings or try again later.”

Logon error.jpgThis will be fixed in the next client software release and is currently in beta testing.