The ShoreTel professional services organization has custom built the following applications for ShoreTel customers. Once built for a specific requirement, ShoreTel makes the software available for all other ShoreTel partners/customers. If you review the list or would like more info on what these applications, please contact your salesperson or click here!
ShoreTel Software Applications:
- ACT! Integration Application
- Active Directory (AD) Import Application
- AMS 360 Integration Application
- Application Dialer (“AppDialer”)
- AS/400 Connector
- BCA (Bridged Call Appearance) Call Hold Monitor
- Call Handling Mode (CHM) Override Application
- Call Handling Mode (CHM) Schedule Application
- Call Recorder
- Call Router
- Call Me Now Application
- Caller Directed Router
- Contact Center Agent Activity Event Feed Web Service
- Contact Center Agent Alert
- Contact Center Agent Dashboard
- Contact Center Instant Override Message
- Contact Center Interaction Viewer
- Cost Recovery Integration Application
- Custom Reports
- “Do Not Call” Integration Application
- Emergency Notification Application
- Enhanced Paging Application
- Enhanced Reports
- Hospitality Connector
- iCarol™ Connector Application
- Interactive Voice Response (IVR) Applications
- Jack Henry Symitar™ Screen Pop
- LexisNexis Time Matters™ Integration Application
- Microsoft Dynamics® CRM Integration
- NetSuite® Integration
- Nuisance Call Handler Application
- Outbound Campaign IVR Application
- Real-Time Workgroup Monitor Application
- Report Scheduler Application
- RightNow™ CRM Integration
- Salesforce.com™ Call Center Adapter
- Salesforce.com™ Connector for Contact Center IVR
- Salesforce.com™ Integration for Mac
- Schedule Based Routing (“On Call Router”) Application
- SEDC UtilityPOWERnet Connector
- Site Router Application
- Super Group Application
- System Directory Synchronization Application
- Transfer to Prompt Application
- Universal CRM Connector (aka “EasyPop”) Application
- User Group Schedule Application
- Voice Forms IVR Application
- Web Dialer
