Ken Zrobok, Author at LANtelligence

Experiencing irate customers in your contact center? Read on to discover the 5 tips for handling irate customers in your […]

This is the last of a three-part series about the challenges of harnessing unstructured feedback across every level of the […]

Welcome to the three-part series about the challenges of harnessing unstructured feedback across every level of the enterprise. In this […]

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]

Watch the recording of the recent webinar “5 Essential Leadership Skills for Enterprise Contact Center Executives” from our series “5 […]

Waiting on hold can be a customer’s worst nightmare. As customers, we’ve been there ourselves! Agents abruptly demand that we […]

I have run sales training workshops for several energy re-sellers over the past ten years. Their Agents need to handle […]

Best practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]

Driving permits, trips abroad, and skydiving are at their best the first time they’re experienced. On the other hand, like […]

“When is my membership renewal date?” “How many educational credits do I need this year to maintain my designation?” “What […]