This video shows the basics of how an ECC Agent will Login/Logout and use Release/Resume as part of their daily activities.
This video show how an administrator can remove the ability for the end user to modify or have any call handling mode capability.
Now that you have downloaded the 3gb zip file from LANtelligence and expanded it to 15 gb. You will have to expand your disk size in both VMware and on the ShoreTel server as well.
This video shows how to import the LANtelligence preconfigured ShoreTel VMDK for Windows 2k12. This would be the same procedure for Win2k8 as well.
A quick demo on the ShoreTel Operator Communicator