A Total Quality Management Suite allows your company to gather real-time and historic performance data on its customer service interactions. Contact Center Total Quality Management evaluates and audits telephone, email and chat communications and reports the scores and detailed feedback to managers, supervisors and individual agents via an easy-to-use online reporting system.
With ever changing requirements of customers, businesses require a more detailed and accurate understanding of the customer’s needs and requirements. Organizations also need a way to capture data and measure how they are meeting these customer requirements.
LANtelligence will help you determine which total quality management tools best meets your company’s performance evaluation requirements including:
- Voice & Screen Recording
- Quality Management Analytics
- Work Force Management
Request a demo to learn more about how our total quality management expertise can benefit your organization.