Which One is Best?
The pace of new technology innovation is faster than regulators, consumers and even most providers can sustain. A huge segment of this innovation has been leveraging the leaps in Natural Language Processing (Virtual Assistants) and AI assisted applications for the Customer Service (CX) space. In a very short time, the simple application of providing customers options for their communication with your teams, has transformed to offering self-service tools that initiate automated responses or workflows. In a sentence this all sounds great and not that complicated. However, companies and organizations face a complicated process to implement these tools. Let’s look at the journey they must take.