Happy Customer Service Week!

This week, is all about celebration of National Customer Service Week and everyone who makes CX a work of their lives:

  • The official video message from National Customer Service Week 2018
  • The review of essentials for Customer Service Excellence
  • Change the mindset and habits to make every week a Customer Service Week
  • 16 ideas for Customer Service Week celebration with your team.

Happy National Customer Service Week 2018!

Visit the OFFICIAL site for National Customer Service Week!

For National Customer Service Week 2018: Essentials Of Customer Service Excellence

By Micah Solomon for Forbes

Today I’m sharing eleven essentials of customer service in honor of 2018’s National Customer Service Week (NCSW), which starts October 1 and is sponsored by the International Customer Service Association (ICSA).  These points have proved vital on most every customer service initiative and customer experience consulting assignment I’ve undertaken.


How to Make Every Week Customer Service Week

By Jeff Toister for ICMI

Customer Service Week is a great time to celebrate the great work your agents do throughout the year while refocusing everyone on our customers. Yet it doesn’t have to be a one-and-done event. Starting this October 1, you can kick-off a new weekly habit in your contact center that will turn every week into a customer service week.


16 Customer Service Week ideas to pull your celebration together

By Michele McGovern for Customer Experience Insight

Whether you’re putting the finishing touches on celebrating National Customer Service Week or have never heard of it before, you can pull off some meaningful events that include all the key players: front-line service reps and sales professionals, marketers, customers, support staff and leadership.


Upcoming Webinar


Join Mike AokiNeal DlinErica Marois and Marty Tracey for the live webinar on Thursday, October 11 at 1 PM ET/10 AM PT.