Mitel shoretel Admin Training

This Mitel (ShoreTel) Admin Training covers the following aspects:

  • Mitel (ShoreTel) phone system
    • Software Versions / Operating Systems
    • Physical vs Virtual servers
    • Physical vs Virtual Appliances
    • Trunking (SIP/PRI/Analog)
  • General Design and Architecture discussion
    • HQ servers – applications and limits
    • DVS vs HQ servers – how they differ
    • VSwitch – embedded voice mail switches
    • VirtualAppliances – why choose virtual appliances
  • How Mitel (ShoreTel) phones make calls
  • Troubleshooting Tools

Part 1 

 

Part 2

 

 

Part 3