As the TAC Manager for LANtelligence, Rob oversees the Technical Assistance Center and ensures our team of engineers are executing on behalf of our customers at the highest levels. He provides key oversight and direct vendor partnerships to drive and resolve the most challenging of escalated issues. Rob’s 10+ years of developing and managing high performing teams across Technical, Retention, and Sales landscapes uniquely positions him to understand and prioritize the voice of the customer throughout the TAC experience. Prior to LANtelligence, Rob worked within the IT field supporting a large call center including remote users and across multiple VoIP solutions. He has held multiple management roles within MSOs Cox Communications and Time Warner Cable. In addition, he has a passion for business analytics and had also assisted Cox Communication’s corporate analytics team. Rob holds a B.S. degree in Business / Marketing.