Mitel (ShoreTel) Contact Center

Cloud-Based Contact Center Solution

Maximizing Customer Satisfaction


Optimizing the customer experience in an Internet world means arming customer support and sales agents with the tools they need to answer questions by phone, email, instant message (IM) or other methods. It also means ensuring the information they need to answer account questions and take advantage of upsell opportunities is right at their fingertips.

Many organizations still rely on separate communication and messaging systems to support customer service, yet these systems can be difficult to integrate, leading to an unsatisfactory customer experience and duplicate work efforts.

Mitel (ShoreTel) Contact Center enables previously stand-alone contact center functions, including ACD, IVR,computer telephony integration (CTI), outbound campaigns, and multimedia routing, to be integrated onto a single, centrally web managed, highly available platform.


  • Easy-to-manage software with powerful administration and reporting
  • High availability and built-in disaster recovery
  • Customizable multi-channel routing for improved service
  • Self-service applications for flexibility and choice
  • Integration with enterprise applications for advanced business intelligence
  • Integration with enterprise applications for advanced business intelligence
  • Increased agent utilization with agents handling multiple interactions simultaneously

Ensure your IP telephony is a difference-maker at your organization—with a little help from LANtelligence. Request a demo today!