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Upcoming Webinars

“5 Ways CX Journey Mapping Can Improve CSAT & NPS Results”

Thurs., Feb. 21, 2019

Do you know every touch point your customer has with your organization? Can you spot opportunities to make those interactions better for your customer? Learn how CX journey mapping leads to performance-boosting insights that increase customer satisfaction in your contact center, and across your organization.

Host – Mike Aoki

Guest expert – Annette Franz

Register now

“5 Tips for Successful New Technology Adoption in Your Contact Center”

Thurs., Apr. 4, 2019

Find out why most technology adaptions fail – and what you can do to make it succeed! Learn 5 tips to make your next contact center technology roll out go smoothly and without disrupting your customers.

Host – Mike Aoki

Guest expert – TBD

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“5 Tips to Attract Superstar Contact Center Employees”

Thurs., Jun. 6, 2019

As the competition for top talent heats up, contact centers are struggling to attract the best people. Get the most up to date advice from experts in recruitment and talent retention. So, you get the best employees and keep them happy.

Host – Mike Aoki

Guest experts – Jeff Doran and Sangeeta Bhatnagar

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“5 Essential Leadership Skills for Enterprise Contact Center Executives”

Thurs., Aug.1, 2019

Best selling CX author Jeanne Bliss shares key leadership skills needed to lead – and succeed – as an enterprise contact center leader. Find out what the best industry leaders have in common. Learn how they plan to make their contact centers thrive in the future.

Host – Mike Aoki

Guest expert – Jeanne Bliss

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“5 Keys to Employee Engagement”

Thurs., Oct. 3, 2019

Just in time for Customer Service Week, learn how the most successful companies engage their workforce to produce great results. Find out what makes an employee truly commit to an organization and why they are willing to go the extra mile for their customers.

Host – Mike Aoki

Guest expert – Debbie Szumylo

Register now

“5 Tips to Improve Employee Wellness – and Lower Absenteeism – in Your Contact Center”

Thurs., Nov. 21, 2019

What is the cost of a missing contact center employee? What is the value of having employees who are healthier, more energetic and have a better attitude towards life? Learn how simple changes can improve employee wellness and lower absenteeism so, your employees are more productive and happier.


Host – Mike Aoki

Guest expert – Jenny Dempsey

Register now

Want more? Read our CX Blog!

Past Webinars 

“What You Need To Know To Run Your Contact Center In The Future”

Mar. 30, 2018

Host – Mike Aoki
Guest expert – Martin Tracey

“New Trends Affecting the Future of Enterprise Contact Centers”

Jun. 22, 2018

Host – Mike Aoki
Guest expert – Jeremy Watkin and Vafa Akhavan

“How Employee Experience (EX) affects Customer Experience (CX) and How to Succeed at Both”

Oct. 12, 2018

Host – Mike Aoki
Guest expert – Erica Marois and Neal Dlin