WEBINARS

Home » Resources » Webinars

Upcoming Webinars

“3 Technologies to Drive Peak Performance of Your Contact Center – Recommended by Industry Experts”

Thurs., Apr. 4, 2019

Learn how Artificial Intelligence (AI), speech analytics and Agent enablement tools can boost both efficiency and effectiveness. Discover how to leverage these technologies to improve performance and boost your Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) scores.

Host – Mike Aoki

Guest expert – Kay Phelps

Register now

“5 Tips to Attract Superstar Contact Center Employees”

Thurs., Jun. 6, 2019

As the competition for top talent heats up, contact centers are struggling to attract the best people. Get the most up to date advice from experts in recruitment and talent retention. So, you get the best employees and keep them happy.

Host – Mike Aoki

Guest experts – Jeff Doran and Sangeeta Bhatnagar

Register now

“5 Essential Leadership Skills for Enterprise Contact Center Executives”

Thurs., Aug.1, 2019

Best selling CX author Jeanne Bliss shares key leadership skills needed to lead – and succeed – as an enterprise contact center leader. Find out what the best industry leaders have in common. Learn how they plan to make their contact centers thrive in the future.

Host – Mike Aoki

Guest expert – Jeanne Bliss

Register now

“5 Keys to Employee Engagement”

Thurs., Oct. 3, 2019

Just in time for Customer Service Week, learn how the most successful companies engage their workforce to produce great results. Find out what makes an employee truly commit to an organization and why they are willing to go the extra mile for their customers.

Host – Mike Aoki

Guest expert – Debbie Szumylo

Register now

“5 Tips to Improve Employee Wellness – and Lower Absenteeism – in Your Contact Center”

Thurs., Nov. 21, 2019

What is the cost of a missing contact center employee? What is the value of having employees who are healthier, more energetic and have a better attitude towards life? Learn how simple changes can improve employee wellness and lower absenteeism so, your employees are more productive and happier.

 

Host – Mike Aoki

Guest expert – Jenny Dempsey

Register now

Want more? Read our CX Blog!

Past Webinars 

“5 Ways CX Journey Mapping Can Improve CSAT & NPS Results”

Feb. 21, 2019

Host – Mike Aoki
Guest expert – Annette Franz

“How Employee Experience (EX) affects Customer Experience (CX) and How to Succeed at Both”

Oct. 12, 2018

Host – Mike Aoki
Guest expert – Erica Marois and Neal Dlin

“New Trends Affecting the Future of Enterprise Contact Centers”

Jun. 22, 2018

Host – Mike Aoki
Guest expert – Jeremy Watkin and Vafa Akhavan

“What You Need To Know To Run Your Contact Center In The Future”

Mar. 30, 2018

Host – Mike Aoki
Guest expert – Martin Tracey