dvsAnalytics features Encore Recording Software, a pioneering call and screen recording solution designed to adapt to your organization’s unique specifications and to scale along with your growth.
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Encore’s innovative technology meets the needs of contact centers in companies of all sizes in the healthcare, financial services, public safety, consumer and telecom industries. It’s easy to install and maintain, and features a host of capabilities to empower your organization, including:
- 100% or selective recording
- Scalable to thousands of extensions and multiple sites
- PCI and HIPAA compliance
- Built-in quality management
- Desktop and third-party application data capture
- Dual-monitor screen recording
- Server virtualization
- Cloud ready solutions
Encore allows organizations to improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insight. Featuring multiple configuration options, the software operates in a TDM, VoIP and hybrid environment and supports SIP trunk side, station side and more.