SHORETEL SUPPORTFor Premise-Based and Cloud-Based ShoreTel Solutions
We Provide ShoreTel Support for Existing ShoreTel Users
We help existing ShoreTel users to maintain their telephony solution and provide them with impeccable ShoreTel Support.
Our Team Excels in ShoreTel Support
Thanks to the high level of experience and expertise with ShoreTel solutions, we keep the highest ticket resolution rate among existing ShoreTel Support Partners. 94% of the tickets we process are being resolved by our team without an escalation to ShoreTel Support (Mitel Support) department.
Read the article about LANtelligence TAC Experience by our TAC Manager Rob Wells.
Find all our ShoreTel tips and how-to’s HERE >>
We Have a Long History With ShoreTel
We provide ShoreTel support for over 350 customers in the United States and Canada, guiding them through the technology evolution and helping them align communication system functions with their current and future business goals.
After ShoreTel was acquired by Mitel in 2017, LANtelligence has remained one of the biggest ShoreTel support providers in the United States and Canada. We assist our customers with a premise-to-cloud transition as well as support companies who are yet to make their way from ST14.2 or earlier versions to Connect Cloud.
ShoreTel Support Coverage
Tier 1 Support Level:
The first line of direct customer support, addressing basic customer issues. Moves, Adds and Changes (MAC) is also handled at this level. General inquiries, non-technical questions, basic procedural “how-to” questions are quite common as examples of work performed at this tier.
Tier 2 Support Level:
Involves in-depth technical knowledge and is staffed by technicians who have troubleshooting capabilities beyond the Tier1 employees. Escalations to Tier 2 are often characterized by software defects and issues that require multiple cross-functional teams to troubleshoot.
Tier 3 Support Level:
Requires the highest level of technical expertise and addresses the most complex technical problems and customer issues. Tier 3 issues are handled by Systems and Network Engineers and may require multiple interactions with the customer or manufacturer before the issue is ultimately resolved.
LANtelligence Management is always monitoring all TAC cases and is stepping up when the situation requires a management intervention for proper escalation.