We Provide ShoreTel Support for Existing ShoreTel Users
There are thousands of ShoreTel users in North America who are seeking ShoreTel support every day. The majority of them didn’t make their transition to ShoreTel Connect ONSITE or CLOUD before ShoreTel was acquired by Mitel. Despite Mitel’s official policy and vision on the technical evolution of ShoreTel and Mitel merged solutions, current ShoreTel users need technical support, attention to their system’s health and assistance with transition to the Cloud when it’s the right moment for their business.
Our Team Excels in ShoreTel Support
We don’t outsource our technical engineering services. We ensure our Technical Assistance Center (TAC) staff is up to date with their training and certifications. Our Engineers are fully certified with ShoreTel and have CCNA or higher network certifications. Each member of our TAC team has 5+ years of experience with ShoreTel solutions and some of them are the former ShoreTel support engineers.
Thanks to the high level of experience and expertise with ShoreTel solutions, we keep the highest ticket resolution rate among existing ShoreTel Support Partners. 94% of the tickets we process are being resolved by our team without an escalation to ShoreTel Support (Mitel Support) department.
Read the article about LANtelligence TAC Experience by our TAC Manager Rob Wells.
Find all our ShoreTel tips and how-to’s HERE >>
We Have a Long History With ShoreTel
Our team started working with ShoreTel back in 1999 and became part of the original group of ShoreTel Support Partners in 2000. Since then, LANtelligence maintains close relationships with the ShoreTel support team, as well as executives and development team. We have maintained a Gold Partner status for over a decade and have won ShoreTel Circle of Excellence three times, most recently in 2016.
We provide ShoreTel support for over 350 customers in the United States and Canada, guiding them through the technology evolution and helping them align communication system functions with their current and future business goals.
After ShoreTel was acquired by Mitel in 2017, LANtelligence has remained one of the biggest ShoreTel support providers in the United States and Canada. We assist our customers with a premise-to-cloud transition as well as support companies who are yet to make their way from ST14.2 or earlier versions to Connect Cloud.