3 Tips to Build Engagement with WFH Agents
One of the questions I get asked is how to build engagement with Work-from-Home agents. Here are three quick tips […]
Read MoreOne of the questions I get asked is how to build engagement with Work-from-Home agents. Here are three quick tips […]
Read MoreTeam Leaders are a work-from-home (WFM) agent’s lifeline to your company. Remember the old saying that an agent is the […]
Read MoreWatch the recording of our recent joint LANtelligence/GTACC webinar “Ensuring the Success of Your Remote or Hybrid Contact Center Through […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and other. This month, […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read More5 Customer Service Tips for Insurance Industry Contact Centers Insurance is one of the most challenging industries for customer service. […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read MoreBest practical advice from CX industry professionals at Forbes, ICMI, Contact Center Pipeline, Call Centre Helper and others. This month, […]
Read MoreUnstructured feedback is the next great frontier in customer experience management, but the disorganized nature that gives the term its […]
Read MoreScience fiction author Isaac Asimov’s book, “I, Robot,” lists “3 laws of robotics.” In his futuristic novel, robots obey these […]
Read More