8x8 Virtual Contact Center combines everything you need for a highly productive Contact Center in one place.
In average, Contact Center and Customer Service departments must work with about 18 different communication platforms and apps to meet customers’ expectations and achieve a high level of customer experience. With 8x8, your customers can reach the right person in the shortest time, every time.
Along with the multichannel communication capabilities, 8x8 Virtual Contact Center offers you workforce optimization, advanced business phone and collaboration services, analytics and integration with your currently used business apps.
- Global coverage
- Security and compliance
- Workforce management
- Quality Management
- CRM Integration
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