Cloud Contact Center

The age of the call center has passed. Business requires a complete Contact Center Solution with multiple channels of customer interaction, Workforce Management functionality, and Analytics to get the most out of resources. Providing the best customer experience (CX) the optimal level of effort is the goal for the Customer Service Executives all around the United States and Canada. It can be taken to the next level with the right CX Technology, such as CCaaS solutions.

Properly designed and implemented solution and a high-level support will ensure your business is always at the competitive edge.
  • Gather and analyze the data accumulated in your customer interactions
  • Integrate the data collected with other databases and tools
  • Facilitate sharing the information into customer service strategies and marketing intelligence
  • Realize improved productivity of customer services, employee performance, and overall department efficiency.

Recent industry reports:

2018 Magic Quadrant for Contact Center as a Service, North America

Cutting-edge Cloud Contact Center Solutions:

PureCloud By Genesys
8x8 Virtual Contact Center
RingCentral Contact Center

PureCloud By Genesys

PureCloud is a True Cloud platform that is using the AWS Microservices architecture. This means, PureCloud can scale in a synergy with your business and it’s ready for any amount of data you want to process. And it’s simple: all you need is the internet connection and a headset, and your fully functional contact center is up and running.

With PureCloud you get:

  • Simple pricing
  • A true cloud architecture that provides continuous improvements
  • A simple and powerful all-in-one solution
  • Unparalleled transparency & trusted reliability
  • Amazon Web Services elastic infrastructure with limitless capacity
  • IP telephony services like porting existing and adding new numbers
  • Built in collaboration and modern user experience
  • Lightning-fast deployment


“Not all clouds are created equal. What is behind the curtain of a Cloud 2.0 Platform” 

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    8x8 Virtual Contact Center

    8x8 Virtual Contact Center combines everything you need for a highly productive Contact Center in one place.

    In average, Contact Center and Customer Service departments must work with about 18 different communication platforms and apps to meet customers’ expectations and achieve a high level of customer experience. With 8x8, your customers can reach the right person in the shortest time, every time.

    Along with the multichannel communication capabilities, 8x8 Virtual Contact Center offers you workforce optimization, advanced business phone and collaboration services, analytics and integration with your currently used business apps.

    • Global coverage
    • Security and compliance
    • Workforce management
    • Quality Management
    • CRM Integration

    ROI calculator »


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      RingCentral Contact Center

      The only constant in the contact center is change. Successful companies respond immediately to change to stay one step ahead of the competition. RingCentral Pulse for Contact Center is a new approach to notifications, moving alerts directly into the Glip® collaboration tool, helping the right people respond immediately from any device.

      By marrying our contact center capabilities with Glip collaboration, RingCentral provides a critical way to stay responsive to your customers’ needs.

      • Identify and track what is important to your business.
      • Review trends and immediate events.
      • Send alerts to collaborative teams to allow immediate response from those who need to act.

      Download an overview brochure:

      “RingCentral Pulse™ for Contact Center” 

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