Category: Tips and Tricks

ShoreTel Connect on AWS Workspaces

Written by lantelligence-admin on April 27, 2016

This is something you hardly will find on ShoreTel support forums.

This video shows how the ShoreTel Connect Client (Prem) can be installed and run on an AWS (Amazon Web Services) Workspace. In addition this video also shows the Connect Contact Center Agent interface on the same workspace.

Most likely not a

How to Replace a ShoreTel User’s Greetings and Name Recording

Written by lantelligence-admin on November 19, 2014

It is not that easy to support ShoreTel system but some things you can do on your own. This video shows you how to either restore an older version of a user’s voice mail greeting and or name recording with the currently active version. This demo is done in real time

Adding a ShoreTel Virtual IP Phone Appliance as N+1 Redundancy

Written by lantelligence-admin on November 5, 2014

It’s always a good idea to have a good ShoreTel support plan. But it’s also nice to have a knowledge of how you can fix the issue yourself.

This video shows how you can add a virtual ShoreTel IP Phone appliance into your existing ShoreTel environment to provide 99.99999% up-time and

Need to Spice Up your ShoreTel….Check out these Apps

Written by lantelligence-admin on October 8, 2014

The ShoreTel software professional services organization has custom-built the following applications for ShoreTel customers. Once built for a specific requirement, ShoreTel makes the software available for all other ShoreTel partners/customers.  If you review the list or would like more info on what these applications, please contact your salesperson or click

Make Time to Re-Evaluate Your Call Flow

Written by lantelligence-admin on October 8, 2014

The first time you interact with a perspective or existing customer is when they call you. Sending the right message and creating the right impression is imperative in order to make the customer experience the best it can be and that starts with how your calls are handled. With the