Category: ECC

How Inbound ECC Agents can initiate their own outbound call

Written by lantelligence-admin on March 27, 2014

This video shows how inbound agents can be setup to allow them to initiate their own personal call back queue. Since this is a callback from the ECC, it permits the agent to enter a wrap code to identify the type of call that was made.


CCIViewer and ECC How it works

Written by lantelligence-admin on March 22, 2014

Ever wondered what info the ECC CCIR database provides and what the CCI Viewer appliation does as well

Creating ECC Dial Lists Part 1 – Database

Written by lantelligence-admin on March 18, 2014

There are two aspects of creating a ShoreTel ECC Dial List. The first part is creating and connecting to the database that holds these lists.


Migrating ShoreTel ECC to New Platform with New IP Address

Written by lantelligence on May 14, 2013

The customer was currently running ECC 7.0 on a windows 2003 server and wanted to migrate the server to a new IP address and a new VMware platform.

Since the new platform (i.e. DVS) was on a new IP address the option of pre-installing the DVS prior to the migration was