TCO For A Mid-Size Cloud Contact Center
Cloud Contact Center Pays For Itself In 24-36 Months The Cloud holds all the advantages for directors and managers of […]
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Contact Center Design Starts With Reporting
Proper reporting Is A Key For The Contact Center Performance When you are designing a Contact Center, one of the […]
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Offer Better Customer Experience or Someone Else Will by Mike Aoki
What does the letter “X” in “CX” mean? Most contact center people would say, “Experience” and tend to equate it […]
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Call Flow Design For A Better Customer Experience
Your Contact Center Call Flow Defines The Customer’s First Impression Of Your Company Planning call flow is probably one of […]
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The Cloud-Based Contact Center Solution That Was Made For The Enterprise
Not All Telephony Companies In The Market Get It Right With all the evolution and disruption in technology these days, telephony companies […]
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Total Cost Of Ownership (TCO) Of Cloud And On-Premises Contact Center Platforms
Is It Time To Move Your Contact Center To The Cloud? Calculating costs for contact centers has always been a […]
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Four Fearless Contact Center Predictions for 2021 – Part II
Get Part II of Mike Aoki’s contact center predictions for 2021 now.
Read MoreFour Fearless Contact Center Predictions for 2021 – Part I
Here’s four fearless contact center predictions you need to know for 2021.
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Latest Contact Center Technologies to Engage Millennial and Gen Z Customers
Get Mike Aoki’s latest insights now.
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Two Necessary Steps To Getting Contact Center-as-a-Service Right
As we discussed in our previous blog, Contact Center-as-a-Service (CCaaS) has opened the doors for any size business to put up their […]
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