Director of Implementation and Support Services
As Director of Implementation and Support Services for LANtelligence, John is responsible for the Service Delivery Lifecycle and all Support Services to LANtelligence customers. He thrives on the challenge of delivering and maintaining the industry-leading customer experience that our customers have come to expect. He joined LANtelligence from ScaleMatrix where he held an executive role as the leader of the IT Operations and Data Center Facilities Teams for two years. Previous to that, John had ten-plus years of extensive management responsibilities and leadership experience with NOC, Enterprise Operations and multiple state-of-the art Production-level Data Centers, including large scale MTDC’s responsible for hosting Intuit’s revenue generation. John’s resume includes his 15-plus years of IT Operations and data center experience with LANtelligence, Inc., Scalematrix, Intuit and Raytheon Technical Services as well as his distinguished career as a Navy Electronics and Computer Systems Specialist. John is certified in ShoreTel Premises and Cloud products, services and implementations as well as the Genesis PureCloud UCS Platform. He holds enterprise-level process experience in Incident, Change, Problem and Asset Management as well as ITIL V3 certification. He held responsibilities for Enterprise Incident Management as well as coordinating customer service and satisfaction activities. John holds a M.S. degree in Telecom Systems Management and a B.S. degree in Electronics Management.