Rose Hills Memorial Park & Mortuary
Gordon Zbinden, Project Management Professional
“We had an aging phone system at Rose Hills which made maintenance, management, and disaster recovery enormously challenging. Our Company relies on the phone system 24 hours a day, 365 days a year. Every day we communicate with 2700 customers via inbound and outbound calls, it is 32 400 customers a year. Poor performance on the legacy phone system translated into missed calls, unhappy clients, high maintenance costs, and continual administrative difficulties We were suffering significant losses due to this system performance. But most importantly, given the sensitive and delicate nature of our business, where any amount of lost calls is substantial, not being able to help a grieving person right away is saddening.
We had evaluated multiple product offerings, and ShoreTel offered the most value for the money. LANtelligence stepped up to the plate very quickly and took care of the project management, design and deployment. Over one weekend, LANtelligence moved 350 users to a new ShoreTel system.”
“As a result of the solution implemented by LANtelligence, we are able to give our clients the best customer experience during the most stressful time in their life.”
“What I like most about LANtelligence, is that they are always very fast and efficient, I never have to wait for them to return my call.”