Workforce Optimization in the Cloud
Workforce Management incorporates forecasting, scheduling and other functions into a coordinated effort to optimize your workforce resources. Service and contact center efficiency is enhanced when the right numbers of agents (with the necessary skills) are taking care of your customers every hour, every day.
Monet WFM (Workforce Management) is an affordable and easy to use call center workforce management software solution which includes forecasting, scheduling, ACD integration, real-time agent adherence, intra-day management and agent-supervisor collaboration. Call centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce management software or the limitations of scheduling spreadsheets.
- Improve forecast accuracy and track intra-day trends for immediate adjustments
- Create optimal schedule to consistently meet service levels and control costs
- Monitor agent adherence and other metrics in real-time to take immediate actions
- Track and analyze key metrics to optimize service quality and center performance