Archives for: September 26th, 2016

Is Your Phone System A Competitive Weapon

Written by Ken Zrobok on September 26, 2016

Today’s business environment is fast-paced and competitive.

Today’s business environment is fast-paced and competitive. The phone system has evolved from simple solutions that allowed a single channel of communication with your customers, to fully functional solutions that allow multiple channels of communications, intelligent routing, mobility and in-depth reporting on all this

How To Reduce ShoreTel Resolution Time in 1/2

Written by lantelligence-admin on September 20, 2016

shoretel resolution time


The secret to reducing the ShoreTel resolution time when it comes to bugs and defects is as follows:

  • Be proactive and not reactive
  • Know the ShoreTel posted SLA’s based on ShoreTel’s priority assignment
  • Engage with them regularly,

What Is Cloud Communication and What Do I Really Get From It?

Written by Ken Zrobok on September 1, 2016

what is cloud communication
Cloud Communication solutions have been the hot topic among most businesses for many years now. While initially viewed with some skepticism, this new business asset has revolutionized much of the way we handle communication, data,