Archives for: May 15th, 2013

Turning on ShoreTel ECC Dial Lists

Written by Ken Zrobok on May 15, 2013

In order to ensure that the dial lists are active you need to ensure a couple of things:

  1. You database is up to date
    1. You have imported the numbers you wish to call
  2. Your dial list has a schedule
  3. Your dial list

Migrating ShoreTel ECC to New Platform with New IP Address

Written by lantelligence on May 14, 2013

The customer was currently running ECC 7.0 on a windows 2003 server and wanted to migrate the server to a new IP address and a new VMware platform.

Since the new platform (i.e. DVS) was on a new IP address the option of pre-installing the DVS prior to the migration was

How to Setup French Users with DID’s on an English Trunk Group

Written by lantelligence on May 12, 2013

Current Scenario:

When a user that has been setup as a French language user receives a call on their DID, the voice mail will play the users message and then the following instructions will be in English not French.

This is a result of the DID’s or DNIS mapping are associated to

Migrating ShoreTel HQ/DVS to New Server with Existing IP Address

Written by lantelligence on May 12, 2013

Migrating HQ/DVS to new Server Hardware With existing IP Address

This an application note on how to migrate an existing HQ server to a new hardware platform using the existing IP address.

Pre migration Tasks

  • Make sure that the customer provides you a temporary IP address for each location where you are

How To Manually Set Time and Date in a ShoreTel V-Switch

Written by lantelligence on May 12, 2013

How to Manually Set Date and Time in a ShoreTel V-Switch

In the ShoreTel v-switches the time or NTP server address needs to be reachable otherwise the voice mail services will not work or not start or shutdown.

In the newer versions of ShoreTel you can now set the site NTP time

Migrating ShoreTel HQ to new Platform and New IP Address

Written by lantelligence on May 12, 2013

Migrating ShoreTel HQ to new Server Hardware and New IP Address

This an application note on how to migrate an existing HQ server to a new hardware platform with a new IP address change

Pre migration Tasks

  • Make sure the customer understands and updates their Option 156 in the DHCP scope to

CHANGING THE IP ADDRESS ON THE ShoreTEL HQ SERVER

Written by lantelligence on May 12, 2013

Changing the IP Address on the HQ Server

Backup all HQ and DVS Servers first

  1. On the HQ Server
    1. Change the address of the ShoreWare Server from inside Director
      1. The IP Address of the SoftSwitch
        1. Administration > Application Server > Select server listed > Host IP Address
    2. Shutdown all ShoreTel services
  1. Change the IP Address

Grabbing Call GUIDS on ShoreTel

Written by lantelligence on May 9, 2013

Grabbing Call GUIDs on ShoreTel

Every call on the ShoreTel system generates unique call identifiers called GUIDs. In order to trace back issues that may be related to issues occurring on the user’s desktop ShoreTel and LANtelligence will and can use call GUIDS.

Call GUIDs are usually found in the following format

How To Check NTP Settings on ShoreTel V-Switches

Written by lantelligence on May 9, 2013

How to check your NTP setting on V-SwITCHES

In order to see if the NTP setting on the v-switch is able to reach its NTP server you can use the following command:

Login as root

Then type> ntpdate –d <ip of the NTP server>

Example of a good connection