Archives for: December 21st, 2012

Time to Verify your Holiday Schedules

Written by lantelligence on December 21, 2012

Have you checked that your Holiday schedules fore 2012 include the upcoming Holidays (Christmas, Boxing Day (CAN), New Years Day)?

In your Schedules in Shoreware Directory you can create or verify that your Holiday schedules will play the correct message when the holidays do arrive.

You can also update the recorded message

Persistent Call Recording with ShoreTel Call Recorder 3.0.0

Written by lantelligence on December 15, 2012


Posted Tue, 04 Dec 2012

Authored by: ShoreTel Advanced Applications

ShoreTel Advanced Applications is pleased to announce ShoreTel Call Recorder version 3.0.0 which offers new capabilities and enhancements, while continuing to support popular features.

Call Recorder 3.0.0 now records phone calls “from cradle to grave” through call transfers and on all ShoreTel extension

ShoreTel 14 Field Trials

Written by lantelligence on December 15, 2012

Posted Tue, 27 Nov 2012

We are now inviting participants to sign up for our ShoreTel 14 field trials.  These are planned to start in January 2013.  The highlights of this release are:

  • Diagnostics and Monitoring
  • Wireless Phone (DECT) with functionality that is equivalent to an IP 230
  • Windows 8  support for Communicator
  • Director 2

When and Why would you want to restart the ShoreTel services?

Written by lantelligence on December 13, 2012

There are times when you may get a disconnect between a ShoreGear appliance and the HQ server. There may be times when you have brought up a ShoreGear appliance before the server that manages the appliance.

There is often a disconnect involved somewhere in the process. Constant network disconnects and reconnects

How to Check that the V Switch can connect to the NTP Server

Written by lantelligence on December 11, 2012

In order to see if the NTP setting on the v-switch is able to reach it’s NTP server you can use the
following command:

Login as root

Then type> ntpdate –d x.x.x.x (time server address)

If the address of the NTP is reachable….you will see something like the following:

transmit (
receive (
transmit (
receive (
ntpdate: step

How to test SMTP Traffice between ShoreTel Servers and VSwitches

Written by lantelligence on December 11, 2012

If you are trying to test whether or not SMTP is working between sites (i.e. AA greetings and Voice mails transfers)
you can use the sndping command in the voicemail (cfg) test tool.

The following is how to initiate the ping on a V switch

login as: root
root@x.x.x.x’s password:
Last login: Thu Aug 2

Welcome to

Written by lantelligence on December 8, 2012

Welcome to the LANtelligence blog. As a company that has spent over a decade on deploying Unified Communication solutions, we are going to use this forum to share our technical expertise and tip, tricks and best practices when deploying UC solutions.

Stay tuned…

You can also follow us on twitter @LANtellCan.