Overview

The ShoreTel® Web Dialer Application provides one-click dialing to any telephone number displayed in a Microsoft® Internet Explorer® browser window, taking the time and effort out of dialing when working online. Telephone numbers on the page are highlighted in orange, making them easy to find. With one mouse click, users can dial local, long distance or international telephone numbers.

A variety of uses for telesales and knowledge workers
Businesses that rely heavily on the Web for telesales, research, materials sourcing and customer care will find infinite uses for the ShoreTel Web Dialer Application. For example, a simple spreadsheet can be saved as an HTML file, creating a directory that can be automatically dialed using the ShoreTel Web Dialer Application. It can be integrated into Web-based CRM applications, as well; the Context Menu Dialing feature lets users right-click and dial abbreviated internal extensions or numbers that appear in text boxes on forms.

Web developers can also create customized Web pages with hot-linked text and graphics that dial designated phone numbers when clicked.

All users will enjoy the convenience of the ShoreTel Web Dialer Application’s bookmark function, which speeds navigation to frequently browsed pages.

Productivity that enhances the bottom line
The ease of use that the Web Dialer Application enables directly translates into productivity gains and bottom-line savings. This simple, yet powerful, application eliminates incorrectly dialed numbers and saves seconds every time a user makes a call. This adds up to hours every year, per employee – a significant amount of time – multiplied across the number of staff making outbound calls.

Benefits:

• Automatically highlights phone numbers on every Web page browsed using Microsoft Internet Explorer
• One mouse click dials the number
• Runs transparently until the application is turned off
• Supports a variety of number formats, including international numbers

Technical Notes

The ShoreTel Web Dialer Application uses a Microsoft Telephony Application Programming Interface (TAPI) connection from the Web page to the ShoreWare Personal Call Manager, highlighting and underlining every external phone number on any HTML page. The TAPI connection allows users to dial the highlighted number by clicking on it.

The ShoreTel Web Dialer Application uses fuzzy logic to determine whether a string of digits represents an external phone number, but it may occasionally fail to recognize phone numbers that have atypical formats:

• Phone numbers displayed as images are only highlighted if the Web developer has created a custom page with predefined phone number links that connect to the ShoreTel Web Dialer Application’s underlying technology
• Web pages that restrict modification, by nature of their design, will block integration with the ShoreTel Web Dialer Application
• Numbers that are displayed as alpha numeric strings (for example 1-800-BUY-STUFF) can not be dialed using this application

Specifications

Documentation

ShoreTel Web Dialer Datasheet (PDF).