Overview

More than any application on your IP network, users are extremely sensitive to the quality of Voice over IP (VoIP) communications. ShoreTel® ShoreWare® System Monitor continuously monitors all links, applications and services in your VoIP network, helping to ensure the maximum performance and availability of your ShoreTel Pure IP communications environment.

Bandwidth utilization monitoring, combined with detailed error analysis and daily system status reports, enables network managers to maintain the high levels of reliability and voice quality that system users demand. By monitoring every link, ShoreWare System Monitor gives you an up-to-the minute view, as well as a historical performance perspective, for all possible call paths.

Reporting that enables faster problem resolution
ShoreWare System Monitor continuously collects utilization and error information across the network to identify potential issues that may impact VoIP call quality. It analyzes the information and presents it in reports that convey key information, including root cause identification, quickly and effectively.

With ShoreWare System Monitor you can view current utilization, which is updated every 2.5 seconds, as well as historical utilization of any monitored link. It presents historical packet loss with detailed error information, providing both the source and step-by-step resolution for detected packet loss and other performance issues.

Automation lowers support costs
ShoreWare System Monitor adapts to network changes by detecting and incorporating new or removed devices, automating configuration updates without disrupting IP telephone service. With ongoing insight into network changes, network managers can quickly identify weak links and strengthen them before problems escalate.

Easy to install and use
ShoreWare System Monitor has minimal hardware requirements, and takes less than an 15 minutes to install and auto-configure. No customization is required, and its intuitive interface is easily understood by network administrators.

After the installation is complete, the Network Equipment Inventory feature discovers all network devices and monitoring begins immediately. As your ShoreTel IP communications network grows, ShoreWare System Monitor scales easily to provide full functionality with low maintenance.

Access anywhere
ShoreWare System Monitor’s Web-based reporting application is compatible with most browsers and does not require Active X or Java support. Custom reports can be accessed at the office, at home, or on the go via personal digital devices such as PocketPC-enabled cell phones and WAP devices.

Administrators can be kept apprised of IP telephony service quality at all times with e-mail alerts that are triggered when specified thresholds or error rates are exceeded. The system also e-mails a customizable “Daily Network Weather Report” that keeps the team informed of the daily status of the network’s health, and documents it to build a performance history.

Features & Benefits

Benefits:

• Allows performance issues to be proactively addressed before they impact users
• Analyzes all networks links in real-time and historically, locating bottlenecks
• Automatically provides alerts and daily performance reports
• Accessible anywhere via Web browser, personal digital device or cell phone

Easy to install, maintain and manage:
ShoreWare System Monitor can be installed in as little as 15 minutes, with extremely minimal maintenance.

Continuously monitors the entire network:
Collects information from all SNMP-enabled devices on the network, consolidating it into a single location.

Historical information for trend analysis:
Provides daily, weekly, monthly and yearly information based on individual interfaces, or a summary of the entire network, system wide.

Root cause analysis:
Exposes errors at the interface level, providing a probable cause and prescription for remediation.

Alerting:
Issues alerts based on thresholds reached, sending notifications via email or SMS.

Daily Network Weather Report:
Sends daily network status reports to an individual or distribution lists. This report can also be used to help prioritize daily activities for administrators.

Screenshots

Specifications

Installation and setup requirement

• SNMP read-only community string and IP address for each monitored device
• Network-attached PC that conforms to the hardware and OS specification

Hardware requirements

• Pentium 200 MHz processor or faster
• 100 MB of free disk space
• 100 MB of RAM for the service (permits monitoring of 1,000 network interfaces)
• Network interface card

OS requirements

• Windows 2003 Server
• Windows XP Professional
• Windows 2000 Server or Professional

Web console requirements

• Internet Explorer v6.0 or later
• FireFox 2.0
• Safari 3.0

• Works with any SNMP manageable device SNMP v1 SNMP v2c
• Supports fetching multiple OIDs per packet to minimize traffic on the net work if the manageable device supports this capability
• Switches must support RFC-1493 (BRIDGE-MIB) to support displaying

Documentation

Shoretel ShoreWare System Monitor Datasheet (PDF).