ShoreWare Contact Center Overview |
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Maximizing customer satisfaction in the virtual call center
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| ShoreWare Contact Center applications provide a range of features to satisfy the needs of all organizations, from basic call center capabilities to sophisticated distributed multimedia contact center capabilities. The virtual contact center is now a reality as ShoreWare Contact Center enables organizations to route incoming contacts to the most appropriate agent in a multisite contact center, regardless of location.
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Workgroup:
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Contact Center :
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| Attractive entry-level solution with simple yet powerful informal call center capabilities, and reporting and supervisor capabilities. Learn more... |
Powerful inbound call center solution with advanced routing, scheduled and abandoned callback features, supervisor real-time management tools and historical measurement tools. Learn more... |
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Enterprise Contact Center:
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Syntellect Customer Interaction Management:
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Advanced multimedia solution with voice/Web/e-mail routing, outbound campaigns, CRM integration, intuitive scripting and self service modules. Learn more...
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Premium solution with distributed multimedia queueing (including fax/tasks), highly resilient, interaction analytics and advanced speech applications. Learn more...
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