Overview

The ShoreTel Collaboration and Conferencing Server is a cost effective Unified Communications appliance. It provides a full range of destop sharing services that integrate with the ShoreTel Communicator When employees can communicate and collaborate easily across an organization —whether sharing information in a presentation, working on a document together or instant messaging (IM) each other—productivity and business performance improve. By combining voice and data over the enterprise phone system, ShoreTel Conferencing provides rich conferencing and collaboration features, cost-effectively. Conferencing and instant messaging services are fully managed through ShoreTel Director. Conferences are managed through an intuitive Microsoft Outlook add-on and via a conferencing Web portal.

Specifications

Instant messaging -

• XMPP-based
• Encrypted communications
• Integrated authentication with ShoreTel Communicator
• Contact list management
• Offline messaging
• Multi-party conversation
• Presence privacy
• Mac iChat support

• Reservationless, scheduled and instant conference
• One-click scheduling in Microsoft Outlook
• Advanced settings in Microsoft Outlook
• Conference Web Portal
• Instant conference from ShoreTel Communicator
• Bridge into conference from ShoreTel Communicator or phones
• User-selected host and participant access codes
• Auto-generated access codes
• Host-required option
• Audio and web recordings/playback
• Resilient conferencing
• Overload protection
• Floating licensing

• HD audio
• Dial out
• Telephone interface (DTMF)
• Integrated conference button on ShoreTel phones
• Mute one, all parties
• Drop one, all parties
• Dial out to add parties via the Web
• Web-based call back line to join
• Optional entry and exit tones
• Announce names on joining
• Roll call announcements

• List option
• Mute or un-mute your line
• Mute/un-mute all - List participants
• Start/stop recording
• Lock/unlock conference
• Disconnect all

• Zero install for participants
• Zero install for hosts using
• ShoreTel Communicator
• Application and desktop sharing
• Application and desktop sharing recording/playback
• Whiteboard
• File transfer
• Conference Chat

Application sharing

• Share entire desktop
• Share individual windows
• Share zones
• Pass presenter controls to participants
• Pointer

Document sharing -

• PowerPoint slides
• Flash videos
• Public and personal libraries Security and compliance
• Individual user authentication
• One-time conference access codes
• 7-digit access codes
• Password protected conference
• Encrypted Web conferences (HTTPS)
• Encrypted audio (SRTP)
• Conference locking Reporting -
• Audio CDR in Director
• Web conferencing CDR Audio codecs
• G.722
• G.711
• DV14/ADPCM
• Linear
• Wideband Linear

Language support

• US English
• UK English
• Australian English
• Spanish (Spain)
• Danish
• German
• French (France)
• Italian
• Dutch
• Norwegian
• Portuguese (Brazilian, Portugal)
• Swedish

ShoreTel Conferencing and IM hardware requirements

• ShoreTel Service Appliance 100

ShoreTel Conferencing and IM software requirements

• MS Internet Explorer 8.0
• Safari 4.0 Mac OS
• Firefox 3.6 -
• Windows and Mac OS
• Adobe Flash 9 or higher
• PowerPoint 2003, 2007, 2010

Capacity

• System-wide
• Up to 5 Service Appliances
• Up to 2,500 IM users
• Up to 250 simultaneous audio conferencing ports
• Up to 150 simultaneous secure Web conferencing ports (HTTPS)
• Service Appliance 100
• Up to 500 IM clients
• Up to 50 simultaneous audio conferencing ports (including 15 HD calls)
• Up to 30 simultaneous secure Web conferencing ports (HTTPS)
• Up to 16 conferences

Documentation

SPEC Conference and IM.pdf