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LANtelligence Voice Over IP: Call Center
To meet this market's ever increasing demands for sophisticated technology, LANtelligence has emerged the ultimate turnkey product in multi-media Contact Center software; The LantelligentCenter.
Designed to be implemented and functional within days not months the LantelligentCenter promises to be the highest return on investment and value-adding product in today's market. And to insure cost-efficient maintenance, the LantelligentCenter provides user interfaces that enable non-technical personnel to manage and administer the system, while deriving maximum utilization of all its features
- Multimedia routing options
- Real-time monitoring capabilities
- Graphical historical report generation
- Easy to use Agent workstation application
- Information retrieval from a CRM or External Database
- Web Enabled Contact Center
The LantelligentCenter supports legacy PBXs and new generation IP PBXs, with the ability to use the same application across either or both telephony platforms. This provides a saving cost by averting the need for new integration, training and Contact Center down time.
The LantelligentCenter solution enables companies to increase the level of service provided to their customers, while decreasing the overall operation and maintenance cost of their Contact Center.
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