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The built-in integrated IVR system of the ShoreTel Contact Center is an extremely powerful yet simple tool to create modules for announcement, self service or for creating business flows. The intelligence in the graphical scripting tool minimizes administrative task time by simplifying the configuration needed while supporting multiple languages. The scripting application has knowledge of the caller’s language preference and automatically picks the right language wave files including custom wav files. The files are recorded with any tool the customer wants or can be professionally done and imported to the system.
 The Graphical Call Control Scripts Director allows you to add, modify and delete scripts in real time. The graphical script editing tool is extremely intuitive and powerful allowing users to make SQL calls to integrate with CRM, Account management systems, billing systems. Pre-defined templates are available for announcement, getting digits, playing confirmation, SQL actions, ACD actions (like login, logout, wrap up etc), telephony actions such as transfers which make it extremely simple for supervisors to build scripts without knowing an advanced scripting language.
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